AI Chat bot

Role & Responsibilities

  • AI Product Manager: Researched generative AI capabilities, planned use of LLMs, and created AI roadmap.

  • UI/UX Designer: Designed conversation flows, chatbot interface, and user experience.

  • Benchmarking & Research: Conducted competitor analysis and user interviews.

  • Collaboration: Worked closely with developers to implement AI + UX design.

link
https://pwa.top.ir/trainticket
timeline
2025-present
soft
Figma, Photoshop
Category
AI PM, Product manager, user interface, ux design

Problem

  • Customers wanted instant answers about their tickets (status, payment confirmation, general info).

  • Support team was overloaded, leading to delays and frustration.

  • Many questions were repetitive and answerable via knowledge base, but users still called support.

User Pain Points:

  • Delays in ticket status updates.

  • Long wait times for simple questions.

  • Users didn’t know where to find basic info.

Solution:

Designed a chatbot with generative AI:

  • Integrated with ticketing system for real-time updates.

  • Created a large knowledge base for FAQs and general info.

  • Offered handover to human agent when AI couldn’t solve the problem.

Impact

  • Reduced support calls for repetitive issues.

  • Improved response time (instant answers).

  • Increased customer satisfaction.

  • Allowed support team to focus on complex problems.

Learnings

  • Gained hands-on experience in Generative AI + Product Management.

  • Learned how to bridge AI technology and UX design.

  • Improved collaboration with developers for AI integration.

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